Time scales once we receive your report

We receive a significant number of reports from residents and other road users and it is important to make clear that this is a lengthy process that can take years.  

The Traffic Management Team will review all concerns in the order they are received and will not provide a response until a decision has been made. 

Below is a breakdown of the process in full and it shows that a report may take 40 weeks to be approved and if approved can then take over three years to be implemented. 

1. Review Phase – Up to 20 Working Days

Once we receive your request, our team will review it within 20 working days.

• If further information is required, we will contact you.
• If your request duplicates an existing case, we will close your enquiry and provide you with an update on the original request.

2. Investigation Phase – Up to 60 Working Days

During this stage, a detailed investigation is carried out to assess whether there is evidence of a road safety concern.

• If a concern is identified, a recommendation will be made.
• This recommendation is then presented at our internal Quarterly Review Meeting.
• At the meeting, the case may be shortlisted for further consideration. If shortlisted:
  • Detailed design work will be undertaken.
  • The case will be returned to the following review meeting for a final decision on whether it should proceed to the next phase.

3. Consideration Phase – Up to 60 Working Days

If your case has been shortlisted and moved forward, it enters the Traffic Regulation Order (TRO) process, if applicable.

This phase includes:

• Completion of any required TRO statutory consultation, allowing the public to comment on the proposed changes.
• Preparation of an Individual Executive Member Decision (IEMD) report, where applicable, for formal approval.
• Feedback from the consultation and final designs are then reviewed to confirm whether the scheme will proceed.

In some cases, we may carry out an informal consultation with residents or local stakeholders before starting the formal TRO process. This helps gather early feedback and ensures any concerns are considered.

4. Approved Phase – Typically Within 60 Working Days

If the scheme is formally approved (either through an IEMD decision or internal sign-off, depending on the type), the following applies:

• If it involves a TRO, it will usually be implemented within 60 working days of approval.
• For other types of schemes (e.g. traffic calming, speed reduction measures), delivery will be coordinated with our Capital Schemes Team and scheduled based on priority and available resources.

Please note: Due to current funding and resource constraints, we may not be able to confirm a specific completion date. However, approved schemes are added to our rolling three-year Capital Schemes Programme and progressed in priority order based on safety considerations.

Receiving updates

If you would like to stay up to date with where we are with your report you can visit our traffic management requests page where they are all logged. We aim to update this page every three months dependant on resource within the team.

If you provide your contact details when submitting your concern you will receive an email advising you of the outcome.