Council Tax - View your account

Why use the "My Account" facility

We’ve improved our landing page so it is clearer to navigate across our services. 

We have a clear sign in section with an improved security with an additional one-time passcode. 

There is a new Single sign in facility where you can select the services you would like to access and register for such as Council Tax, benefits and/or business rates 

If you haven’t signed up before for an online account - please try it out. You’ll need your Council Tax account number.  

You can do the following:

• Access your account at any time
• View an up-to-date statement of your account whenever you wish.
• View a summary of your bills and any recovery notices.
• Make a payment or set up a Direct Debit
• Report a move
• Apply for certain discounts
• Check previous payments and future instalments that are due 

You can update your contact details without needing to speak to the council.  

Visit our Registration page for more information.

How to register and view your account

This is a simple and quick process that only takes a couple of minutes, you will need your Council Tax account number. 

In order to sign up on the registration page you will need to enter your full name – which means your full first name and surname or business name along with your Council Tax account number.

You will then be asked to enter an email address and create a Username and Password. 

Once you click enter you will shortly receive an email thanking you for choosing to use our online service and asking you to click on the link within the next 24 hours to verify your email address.

Then you are ready to go!

Verification email not received after registering

Check this is not in your junk folder, if not there then try registering again ensuring you have entered your correct email address.

Receiving bills by post

You don't get bills by post. However, customers can ‘opt out’ to receive paper bills instead of electronic communications.

Request a copy of a lost paper bill

You can sign into your online account and download a summary copy of your last bill.

Up-to-date online information

Your account is viewed in ‘real time’ however, please be aware that payments you make have to be processed by our bank and allocated to your account which can take up to 5 working days. Please bear this in mind when viewing your account balance.

Forgotten your password or username

If you have forgotten your password there is a forgotten password link that you can click on when you go to sign in.

This will take you to a page and ask you to enter your username then you will be sent a password reset link by email to the email address you provided when you first registered. The same applies if you have forgotten your username.

Getting help with your account

If you require further information or are having problems accessing your account information online, please review the information detailed above. If you still need assistance please use the contact us.

How we keep your information safe

It will not be possible to view your account details without knowing your Username and Password.  

See our privacy statement to find out how we process and protect the information you give us when requesting our services.

Updating your contact details when moving home

This will only allow you to change your email address or phone number. You will need to report your move online using the change of address form.

Using upper and lower case in your details

Using upper and lower case doesn’t matter as the system is not case sensitive.

Can’t find your address

Enter the post code and leave the house number blank. Click ‘find address’ and select your address from the list of addresses shown.