Complaints exclusions

There are certain issues that our Corporate Complaints Procedure cannot address. It is not the intention of the Council to prevent residents from making a complaint by excluding certain types of complaint from the procedure.

These exclusions are applied because a more appropriate mechanism is available or whereby the Corporate Complaints Procedure cannot change a decision where there is no evidence to support that it has not been properly made.

• Requests for compensation or insurance claims
• Issues that are covered by a right of appeal, including:
  • Penalty Charge Notices
  • the Council Tax banding for your property           
  • Housing Benefit appeals
  • Council Tax Reduction overpayments and appeals
  • Planning application decisions
  • School place appeal or school transport allocation
  • Financial Assessment appeal
  • If you disagree with an EHC plan decision
  • Issues that concern employment, prospective employment or other personnel issues
  • Freedom of Information requests
  • Subject Access requests
  • Concerns about a Care Provider
  • Highways claim
  • Complain about a councillor

If you contact us about an issue we can't consider as a complaint, we’ll direct you to the correct department.

Email: customerrelations@wokingham.gov.uk