Report and pay for a broken or missing bin

To make your bin last longer, please make sure that it isn’t overfull, as compacted waste can damage the bin during the emptying process. However, you can request a £44 replacement garden waste bin if you are a paid-up member of the garden waste scheme and your garden waste bin is either broken beyond repair or missing.

We will only collect broken garden waste bins when exchanging for a new bin.

Unless your brown bin is missing a wheel or lid we ask you to make do and mend if possible - damaged bins can be usable with running repairs (such as duct tape for splits). This maximises the life of the bin and helps reduce the environmental impact.

Once a replacement bin has been requested and paid for the damaged bin should be left:

• Empty
• At the edge of your property
• Visible from the highway

The replacement bin will be delivered within 15 working days.

Report and pay for a replacement bin