Report a road safety concern

So far this year, our Traffic Management Team have received nearly 20 new requests every week via the report a road safety concern form. 

We also receive requests for maintenance work, including pothole repairs and faded road markings such as yellow or white lines. These reports are dealt with differently via our mapping system.

In many cases we are unable to take further action as we receive a high number of requests, and must balance these against criteria such as traffic volumes, reported incidents and available funds. 

The safety of our residents is our number one priority and decisions will be based on safety alone, however limited resources and budget, due to the council’s financial situation, will have an impact on the timescales as we must prioritise the works based on safety.

Reporting a concern

1. Before submitting a report, please check our latest Traffic Management request list to ensure that your request is not a duplication of a request we have already or are currently investigating
2. Please ensure you have evidence that can be uploaded to support your report. This can include photographs, traffic reports, or any other documentation showing the need for a parking restriction
3. It is important that when reporting a concern, you explain the issue is in regards to (speeding, a crossing, pedestrian and/or cyclist safety) and the outcome you would like to see
4. Your concerns will be assessed by an officer and they will recommend an appropriate course of action
5. You will receive a response indicating the outcome of this assessment

Time scales once we receive your report 

1. Review Phase – Up to 5 Working Days

Once we receive your request, our team will review it within 5 working days.

• If further information is required, we will contact you.
• If your request duplicates an existing case, we will close your enquiry and provide you with an update on the original request.

2. Investigation Phase – Up to 60 Working Days

During this stage, a detailed investigation is carried out to assess whether there is evidence of a road safety concern.

• If a concern is identified, a recommendation will be made.
• This recommendation is then presented at our internal Quarterly Review Meeting.
• At the meeting, the case may be shortlisted for further consideration. If shortlisted:
  • Detailed design work will be undertaken.
  • The case will be returned to the following review meeting for a final decision on whether it should proceed to the next phase.

3. Consideration Phase – Up to 60 Working Days

If your case has been shortlisted and moved forward, it enters the Traffic Regulation Order (TRO) process, if applicable.

This phase includes:

• Completion of any required TRO statutory consultation, allowing the public to comment on the proposed changes.
• Preparation of an Individual Executive Member Decision (IEMD) report, where applicable, for formal approval.
• Feedback from the consultation and final designs are then reviewed to confirm whether the scheme will proceed.

In some cases, we may carry out an informal consultation with residents or local stakeholders before starting the formal TRO process. This helps gather early feedback and ensures any concerns are considered.

4. Approved Phase – Typically Within 60 Working Days

If the scheme is formally approved (either through an IEMD decision or internal sign-off, depending on the type), the following applies:

• If it involves a TRO, it will usually be implemented within 60 working days of approval.
• For other types of schemes (e.g. traffic calming, speed reduction measures), delivery will be coordinated with our Capital Schemes Team and scheduled based on priority and available resources.

Please note: Due to current funding and resource constraints, we may not be able to confirm a specific completion date. However, approved schemes are added to our rolling three-year Capital Schemes Programme and progressed in priority order based on safety considerations.

Concerns over speeding 

You can also let us know about concerns over excessive vehicle speeds. We work with Thames Valley Police who are responsible for the enforcement of speed limits. We will investigate concerns and decide upon measures to help to tackle the problem. 

Solutions that may be suggested

Possible solutions could include: 

• Traffic calming
• Changes to parking regulations
• New road signing
• Changes to speed limits
• Installation of crossing aids like zebra, pelican or puffin crossings
• Installation of Keep Clear markings 

Report a road safety concern 

Report issues with a road or a footway

Tell us about a problem with the condition of a road or footway that will go directly through to the relevant team to investigate. You can pinpoint the location on our mapping system and upload photos.

Report maintenance issues with a road or a footway