Report pothole and road/footway damage

Urgent issues

If you're reporting an urgent issue that requires immediate attention, call:  

• 9am to 5pm Monday to Friday, 0118 974 6000 and select the 'roads and road maintenance' option
• 5pm to 9am Monday to Friday, 0800 212 111  weekends and public holidays

An urgent issue is defined as something that is very likely to present an imminent threat to life or serious injury or serious damage to property. Examples of this may include a deep pothole or a potential trip hazard on the road or footway. We aim to respond to urgent issues within 2 hours.

Report potholes, road, footway and kerb damage

To report potholes, road, footway and kerb damage you'll need:

• The location of the damage
• A brief description of the problem

To make the report, select the location on the map: 

Report a pothole or road/footway damage

We aim to inspect non urgent issues within 10 working days. If a repair is required, we aim to complete these within 28 days of the inspection. However, complex cases may take longer to investigate and resolve. 

We would also ask that you bear with our team during periods of heavy rainfall where demand can significantly increase which can cause delays in our response times. 

To report multiple potholes you'll need to create a report for each one.

How we deal with pothole reports

We won't ignore any reports. However, we have adopted a risk-based approach to determine whether to take action and what action to take. 

The level of risk from a pothole depends on: 

• Depth
• Surface area
• Safety of road users
• Location and usage of the road

To track an existing report

On the map, select 'track a fault' and enter your reference number.