Check-In and Check-Out

When using our check in/out service a pending payment may appear on your banking app. This money has not been taken from your account. See below for more details.

The flexible option

This option gives you flexibility if you don't know how long you are going to stay. It means you don’t end up overpaying if you don’t stay as long as you thought and you don’t have the rush back and risk overstaying if you end up needing or wanting to stay a little bit longer.

Pending payments are not taken from your account

When you check-in using one of our car parking machines, your bank authorises the full charge for the whole day as a default pending payment. This money has not been taken from your account but the funds are held to ensure that, if you did stay the whole day, you had enough funds available in your account.

Once you check out, it will only debit the amount due for payment – the actual charge will usually be taken within three days. A banking app may show the full day's charge as a pending payment, until the actual check-out charge is debited.

If you hold a valid parking permit for the car park and car you wish to park, you are not required to check in and out. 

Be aware you cannot check in more than one vehicle, using the same card.

How to Check-In:

• Find a parking space
• Select the red(X) to clear any active sessions
• Enter your vehicle registration
• Press the green OK button

How to Check-Out:

• To check out you can use any payment machine in the same car park
• Select the red(X) to clear any active sessions
• Don't re-enter your vehicle registration

If you forget to check out

If you forget to check out – call 0118 974 6318 - between 7am and 10pm on weekdays.

You will be asked to confirm your vehicle details and last 4 digits of your card used. You will be charged up to the time you make the call to us.

If your issue is with a parking machine in one of our Country Parks, please email countryside@wokingham.gov.uk

If you need support out of hours, at the weekend or on a Bank Holiday - call 0800 212 111.

Important Check-In / Check-out information

Vehicles remaining in the car park after a request for check out may be liable to receive a Penalty Charge Notice.

The machines will automatically check you out at the maximum duration for short stay car parks. Long stay car parks will be automatically checked out at 6am each morning to clear and process the transactions of the previous day.

The maximum duration charge is pre-authorised at Check-In, this will show on your account as a pending charge. Check-Out will provide the correct charge for your stay, to be debited from your account, usually within three days.