Last updated:
9th April 2024
Complaints
Tell us to fix something
Use our search to find issues you can report, such as:
- Potholes
- Rubbish / recycling that hasn't been collected
- Fly-tipping
- Abandoned cars
Make a complaint
Complain to us if:
- You're not happy with a service we've provided
- You're not happy with the way you've been treated
Complaints process - what will happen next?
We'll contact you to confirm that we have received your complaint, to let you know who‘s looking at it, how to contact them and how long it will take.
What can I expect after I complain?
We'll come back to you with a solution or explanation about why something went wrong. We always try to fix what went wrong but if we can't we'll let you know why.
We'll use your complaints feedback to help improve our services.
More details
Read the following documents for more details about our complaints process:
