Complaints process - what will happen next?
We'll contact you to confirm that we have received your complaint, to let you know who‘s looking at it, how to contact them and how long it will take.
What can I expect?
We'll come back to you with a solution or explanation about why something went wrong. We always try to fix what went wrong but if we can't we'll let you know why.
We'll use your complaints feedback to help improve our services.
Read the following documents for more details about our complaints process: