Last updated:

27th July 2023

Complaints policy

How to make a complaint

Complaints about PREVENT or the Channel process in Wokingham should be made using our make a complaint form. An appropriate course of action will then be decided and will follow the corporate complaints procedure.

The action undertaken will depend on the subject matter of the complaint. 

  1. Concerns relating to the running of the Wokingham Channel Panel
  2. Issues relating to dissatisfaction with the Wokingham Channel referral procedure
  3. If the complaint concerns safeguarding issues, it will be dealt with by the local authority’s safeguarding complaints procedure
  4. If the complaint references any form of harassment, a harassment procedure will need to be carried out

Give website feedback