Complain about a SEND issue

If you are unhappy with the Special Educational Needs and Disability (SEND) support your child gets, or a service you have received, you should first contact the service provider or school to share your concerns. This could be:

• a nursery, school, or college
• a GP surgery
• a charity
• a company
• our special educational needs and disability (SEND) service services within adult social care

Raise your concern as soon as you can and talk to someone in the service or organisation. For example, a school’s special educational needs co-ordinator (SENCO), headteacher, GP or manager.

If you need more information and advice, you can contact the Special Educational Needs and Disability Information Advice and Support Service (SENDIASS).

SENDIASS provides impartial advice and support to parents and carers of children with SEND and young people with SEND.

Find out more information on the SENDIASS website.