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Accessibility

Accessibility statement for Wokingham Borough Council

We strive to make our website as user-friendly and accessible as possible. To achieve this, we follow W3C accessibility guidance and the principles of Plain English.

       

This website is run by Wokingham Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

       
  • Change colours, contrast levels and fonts
  • Zoom in up to 300 percent without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
       

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

  

How accessible this website is

We know some parts of this website are not fully accessible:

        
  • You cannot modify the line height or spacing of text
  • Some older PDF documents are not fully accessible to screen reader software
  • Live video streams do not have captions
  • There’s a limit to how far you can magnify our maps
       

Feedback and contact information

If you need information on this website in a different format, email customerservice@wokingham.gov.uk, and provide us with your:

        
  • Email address
  • Phone number
        

We'll consider your request and get back to you in 3 working days.

   

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements email customerservice@wokingham.gov.uk.

  

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

   

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. Please email customerservice@wokingham.go.uk for more information.

  

Technical information about this website's accessibility

Wokingham Borough Council is committed to making its website accessible, in line with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

       

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

    

Non-accessible content

The content listed below is non-accessible for the following reasons:

  

Non-compliance with the accessibility regulations

     

Header and footer

        
  • 2.4.6 Headings and labels
    There is a descriptive heading missing from the 'Live Chat'
  • 1.4.3 Colour contrast minimum      
    The button colours don't meet the contrast requirements      

    Provisional date for corrective action Dec 2021


Wokingham Borough Council Homepage


  • 2.4.1 Bypass Blocks
    Users must be able to bypass blocks of content

    Provisional date for corrective action Nov 2021

 

Site search


  • 1.3.1 Information and relationships
    The page structure needs to be reorganised to make it easier to use with assistive technology
  • 2.4.1 Bypass Blocks
    Users must be able to bypass blocks of content
  • 2.4.6 Headings and labels
    Page headings and labelling must be adjusted to ensure the structure is logical  

    Provisional date for corrective action Nov 2021


Find waste collection day


  • 2.4.1 Bypass Blocks
    Users must be able to bypass blocks of content
  • 2.4.6 Headings and labels
    Page headings and labelling must be adjusted to ensure the structure is logical

    Provisional date for corrective action Feb 2022


Video content


  • 1.3.1 Information and relationships
    The page structure needs to be reorganised to make it easier to use with assistive technology
  • 2.4.1 Bypass Blocks
    Users must be able to bypass blocks of content
  • 2.4.6 Headings and labels
    Page headings and labelling must be adjusted to ensure the structure is logical
  • Name, role, and value
    The page menu button cannot be read by assistive technology on mobile devices

    Provisional date for corrective action Dec 2021


Map pages and PDFs


  • 1.3.1 Information and relationships
    The page structure needs to be reorganised to make it easier to use with assistive technology
  • 2.4.1 Bypass Blocks
    Users must be able to bypass blocks of content

    Provisional date for corrective action Dec 2021


Contact us online


  • 1.3.1 Information and relationships
    The page structure needs to be reorganised to make it easier to use with assistive technology
  • 2.4.1 Bypass Blocks
    Users must be able to bypass blocks of content

    Provisional date for corrective action Dec 2021

  • 3.3.1 Error identification
    Error message is not announced when a field has an error. Difficult to see label design and colour.
    Mandatory fields are not announced.
  • 1.3.5 Identify input purpose
    There is no auto-complete
  • 3.3.3 Error suggestion
    Errors can be missed by those using a keyboard

    Provisional date for corrective action Summer 2022

 

Make a complaint

 

  • 1.3.1 Information and relationships
    The page structure needs to be reorganised to make it easier to use with assistive technology
  • 2.4.1 Bypass Blocks
    Users must be able to bypass blocks of content

    Provisional date for corrective action Dec 2021

 

Across the site


  • 2.4.7 Focus visible
    The website feedback doesn’t give a visual clue to the user when they use the keyboard to navigate

    Provisional date for corrective action Dec 2021

  • 2.1.1 Keyboard focus
    Links in the right hand navigation on content pages are not always reported by screen readers on chrome
  • 2.4.3 Focus order
    On mobile devices focus is taken to the bottom of the page rather than placed on the close button or first menu item
  • 4.1.2 Name, role, value
    On mobile devices the page menu is not conveyed to assistive technology 

         Provisional date for correction action Summer 2022


Disproportionate burden

The following accessibility issues detailed below and mentioned in this statement make some of our interactive forms (38) difficult to navigate, particularly for those using a keyboard or screen reader:

 

  • 1.3.5 Identify input purpose
    There is no auto-complete
  • 3.3.1 Error identification
    Error message is not announced when a field has an error. Difficult to see label design and colour.
    Mandatory fields are not announced.
  • 3.3.3 Error suggestion
    Errors can be missed by those using a keyboard


The cost of rebuilding these forms using our customer relationship management system would be over £100,000. Our current annual budget for support and maintenance of Wokingham.gov.uk is approximately £30,000. 

We’ve also investigated fixing the following accessibility issues detailed below and mentioned in this statement with the supplier of our current content management system:

  • 2.1.1 Keyboard focus 
    Links in the right-hand navigation on content pages are not always reported by screen readers on chrome.
  • 2.4.3 Focus order
    On mobile devices focus is taken to the bottom of the page rather than placed on the close button or first menu item.
  • 4.1.2 Name, role, value
    On mobile devices the page menu is not conveyed to assistive technology. 

 

These accessibility issues can only be fixed by the supplier that developed this system. However, they have informed us that they only now fix the system for reasons of care and maintenance.  This means they will not make the changes required to fix theses accessibility problems as they are no longer investing in improving the system. We are contracted with this supplier until autumn 2022.


To fix all these accessibility issues, detailed work has begun to assess the options for buying a new website system and/or rebuilding the website. This includes options for building accessible interactive forms using a form builder module as part of any new system so they comply with accessibility regulations.


The cost of a new website platform and rebuilding the website is significantly more than our current website support and maintenance budget and we are currently awaiting confirmation of the funding.


Once funding is confirmed the new website will be built and tested for compliance against the accessibility regulations, it is expected to be ready for launch in autumn 2022. 


When we launch the new website this disproportionate burden will end.


Content that's not within the scope of the accessibility regulations


PDFs and other documents

  • Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader, We now have governance in place to make replacements in an accessible format
  • Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. During 2022, we plan to either fix these or replace them with accessible HTML pages
  • The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services  


Any new PDFs or Word documents we publish will meet accessibility standards unless we determine that they represent a disproportionate burden within the meaning of the accessibility regulations.  


What we're doing to improve accessibility

We regularly monitor the accessibility of this website using automated Quality Assurance software. We use this software to identify and fix any issues that arise. We also have a schedule of improvements as listed above.  


Preparation of this accessibility statement

This statement was last reviewed on 16 November 2021. 


This website was last tested by the Central Digital and Data Office, November 2021.  It was also tested by Invotra Consulting in July 2021,using automated software and manual testing. We tested our main website platform, available at www.wokingham.gov.uk.

       

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