Over time, our roads can become damaged and we work with our contractors, Volker Highways, to get them back to a good standard as soon as possible.
Where are we working this year?
We have a programme of works each year, which shows which roads we will be working on, the type of treatment or resurfacing they will get and an indication of when the works might take place.
To see live updates of when works are planned, please visit one.network.
How will I know about roadworks that affect me?
Signs are put up to say that work will be taking place on the roads. We will also send a letter to residents and businesses on affected roads, which we aim to have with you two weeks before works are scheduled to start. The letter will include:
- How you can access your property during the work
- If any road closures or diversions are needed
- What the expected start and finish dates are
- What the site working hours will be
- What type of work we will carry out
- What will change or improve
You can also keep up to date on where we are working through one.network, our traffic and travel newsletter, and on our Facebook page.
I had a letter, but you didn't arrive
Sometimes, we have delays to works such as due to weather or other unforeseen circumstances. In these instances, a postponed sticker will be placed on the advanced warning signs on your street, letting you know about the delay and the change of date.
Often, we can fit your road into the programme calendar within a few days, in which case you will see the date changed on the signs. When this is not possible, if we are able to fit it in within a couple of weeks, you’ll see a postponed sticker on the signs with a new date added when confirmed.
If we need to move your road to later in the programme, we will remove the signs and you’ll receive another letter with a new date nearer the time.
My road needs resurfacing but I haven't heard from you
You can see our schedule for this year below. If your road isn’t included and you feel there is a problem, please report it to us.
Can I access my road during works?
Roads will be closed during the works, meaning that access will be delayed or prevented. Here are some answered to some commonly asked questions:
- We don’t have space on our drive for all our cars, can we park on the road?
You will not be able to park on the road whilst the work is happening, the letter will tell you when cars need to be off the road by. For cars that are left on the road, tow away schemes are in place.
- I have a doctors appointment/school pick up/need to get to work, will I be able to get my car out?
It will only be possible to move cars when safe to do so, so you may be delayed or prevented from moving your car. We recommend parking your car elsewhere if you know you will need it whilst works are taking place.
- Can I still receive deliveries?
Delivery drivers will need to park outside of the work areas and walk to make deliveries. If items are heavy (such as a food delivery), our workers will help.
- What about emergency vehicles?
Emergency services have access to the roads 24 hours a day, 7 days a week. In instances when the emergency vehicles need access, works will stop and they will be escorted through.
- My waste and recycling is due to be collected when you are carrying out works
We work with the waste and recycling teams to make sure that your collections can carry on as usual.
- I have special circumstances that coincide with the works
If you have special circumstances that coincide with the works, such as a house move, wedding, funeral or you have a medical condition which means you are unable to walk to a vehicle parked outside of the work zone, please contact us at email@example.com and we will help to accommodate this.
How do you know which roads need repairs?
We are continually checking the condition of our roads, using technical surveys, visual inspections, and technical assessments and analysis. We then use this information to make our ‘annual road maintenance campaign’.
Sometimes, issues with the roads happen that we can’t plan for, but need to be fixed. This could be a pothole appearing, or damage due to an accident.
For planned work, we focus on getting the best long-term value for money. What this means is that we consider over a much longer term all the roads in the borough in relation to one another when deciding which ones to maintain or repair first, rather than automatically fixing the roads which look worst. You can find out more about asset management in our Highways Maintenance Management Plan.
Why haven't you done any work in my area recently?
When we put together our maintenance plan, we spend money where it’s needed most, rather than being allocated on a regional or ward by ward basis which would not give you value for money.
- But there is a problem in my area
Thank you, as much as we try, we don’t always see problems straight away. You can report it to us. Once a pothole has been inspected and a decision made as to whether to repair it, if you included your email address in your report you will receive an update.
How do you resurface the roads?
We have three types of treatment and resurfacing that we use:
- Full resurfacing is a more extensive treatment, which involves removing layers of a worn out road surface and replacing this with new material.
- Surface dressing adds protection to the carriageway surface, sealing it from water while also enhancing its skid resistance. This protection can extend the life of the carriageway surface by up to 10 years.
- Micro asphalt surface treatment is a preventative maintenance treatment, used to seal the existing road surface, improve the texture and helps water evaporate. This type of surface treatment can prolong the life of a road by up to 10 years. It is mostly used in residential areas with slower moving traffic.
The way these roads are chosen follows the method outlined in the section above. For more information read the Fixing Our Roads FAQ (PDF document).
Will it be noisy?
During daytime working hours noisy works will be undertaken between 8am to 6pm.
Sometimes we carry out work at night, which has the benefit of being less disruptive to road users. When works are undertaken at night, noisy works will start at 8pm and will finish by midnight. After this time, works will still continue through the night, but this will be less noisy work.
We must make sure our workers are safe, so as well as noise from the works, vehicle safety features such as reverse warning beeps and flashing lights will also be used as appropriate.
Site supervisors will take noise reading throughout the night to make sure levels are within the required threshold. If you have concerns regarding the noise levels please speak to the site Supervisor.
What advice is there for motorists?
- Be Safety Aware – follow signs and instructions from site operatives.
- Do not drive on newly laid surface until it has had time to dry. If in doubt operatives on site will provide guidance when the surface is suitable to use. If they have left the road will be suitable for use.
- Pay attention to advisory signs and please do not park on the road when signs request you not to.
- Drivers – please keep to the temporary speed limits and avoid sharp turns to allow the surface to stabilise.
- Check your shoes (and your pet’s paws) before entering your home or car. Bitumen stains can be removed with cleaner.
- Accesses to businesses will be protected. Temporary floor covering is recommended in shops and offices.
There is lots of loose material left on the road after resurfacing This is normal. Our contractors roll the chippings in, but once the road is open, the moving traffic further embeds the chippings.
We come back to check up on the road and keep it tidy, which you can find out more about in our Fixing Our Roads FAQ (PDF document)
You haven't re-painted the road markings
We have to wait a while for the new surface to bed in before re-painting the road markings. Key markings will be replaced with signage until it is ready for us to paint.
We don’t just resurface and go, we check back in the weeks afterwards to check out any snags or defects, manage ironworks and manhole covers and to repaint road markings.
How can I see where you have already completed work?
In our annual road maintenance document, you can see which roads in the programme have already been completed.
In April, we repaired 161 potholes across the borough. You can see where in the Reactive Carriageway Repairs - April 2022 (PDF document) report.