Last updated:

15th June 2023

Report problems with traffic lights

Urgent issues

If the traffic lights are completely off, or stuck permanently on one colour call: 

  • 0118 974 6000 and select the 'highways' option 9am to 5pm Monday to Friday
  • 0800 212 111 out of Hours - Monday to Friday 5pm to 9am, weekend days and public holiday 

We treat temporary traffic lights which aren't working correctly as an urgent issue. We aim to repair urgent faults within 2 hours.

Permanent traffic lights

To report problems you'll need:

  • The location of the traffic lights.
  • A brief description of the problem.

Click the location of the faulty traffic light on the map.

Report faulty traffic lights 

We aim to repair non urgent faults within 28 days - to report multiple faults you'll need to create a report for each one.

To track a report you have already made

On the map, select 'track a fault' and enter your reference number.

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