Report a problem

Urgent issues

If you're reporting an urgent issue that requires immediate attention call:  

• 0118 974 6000 and select the 'roads and road maintenance' option 9am to 5pm Monday to Friday
• 0800 212 111 Out of Hours - Monday to Friday 5pm to 9am, weekend days and public holiday

An urgent issue is defined as something that is very likely to present an imminent threat to life, serious injury, or serious damage to property - we aim to respond to urgent issues within 2 hours.

Non-urgent issues

You can report:

• Grit bins that need refilling.
• Damaged grit bins.

To report a problem, you will need:

• The location.
• A brief description of the issue.

Click the grit bin icon on the map:

Report problems with grit bins 

How we respond to problems

We aim to repair faults and refill bins within 28 days, however, during busy periods repair and refill times might be longer. We do not provide grit bins on primary salting routes.