18th July 2023
Tenant Involvement groups
How to get involved with tenant services
Getting involved with us will enable you to have an input into how the service is planned, delivered and monitored. You can help improve your quality of life whilst gaining knowledge and experience. We provide a number of involvement opportunities to suit your individual needs. If you can spare a few hours each month then one of these opportunities could be for you. Read the list of tenant involvement groups, below, to find out which group suits you best. Contact us for more details.
Not sure which group to join?
If you are not sure which group to join, you can come to meeting as an observer. This will give you the chance to see how the groups operate and how they help shape the service. Only the chairs of individual groups can join the Tenant and Landlord Improvement Panel (TLIP) at the discretion of the chair of the Tenant and Landlord Improvement Panel.
Transport and expenses
As a member of a group, you can claim for out of pocket expenses. For example, car mileage and fares for public transport. These claims are at our discretion. You will need to hand in receipts for all expense claims except mileage. Transport is also organised on request for anybody who requires this to attend any events, meetings etc. This is only for Council business and Involved Tenants.
Get involved online
- Visit our Facebook page - like us on Facebook to receive regular updates about the Housing Service and follow us on Twitter
- Surveys - from time to time, we carry out satisfaction surveys. Your response and views are used to improve and raise our standards
Tenant involvement groups:
Tenant and Landlord Improvement Panel
This panel consists of Involved Tenant Group Chairs, Housing Service staff, co-opted members and Councillors who meet once a month to ensure continuous improvement in the Housing Service and to advise on and scrutinise strategic plans, budgets, policy and procedures.
This group meets once or twice a month to prepare and produce Housing Matters and to proofread all general publications and letters (not individual letters to tenants or leaseholders.) The group ensures that documents are in Plain English and tenant and leaseholder friendly. They also monitor the Housing Service sections of the website.
Neighbourhood and Communities Group
This group meets monthly and monitors and reviews the standards of the Housing Service about our neighbourhoods and communities, e.g. antisocial behaviour, neighbourhood management and community houses. This group also helps to organise the Community Fun Days and attend the Estate Walkabouts to monitor the service provided to tenants.
Repairs and Maintenance Group
This group meets monthly to monitor the day to day repairs and maintenance service. They also monitor the planned maintenance programmes such as decent homes programme and the windows and doors as well as monitoring other contracts such as grounds maintenance and gas servicing.