New repairs and maintenance contractor

Repairs service update: Welcome to Cardo 

We’re making some important changes to improve your repairs service, and we want to keep you informed.

Introducing Cardo Group

Cardo is a leading provider of high-quality repairs, maintenance, and retrofit services for social housing across London, England, Scotland, and Wales.

Established in 2012, Cardo has grown into one of the UK’s largest property service companies by expanding internally and acquiring trusted regional specialists. This enables them to offer excellent local service tailored to residents' needs.

Their commitment to customer service is second to none, recognised by the Institute of Customer Service and backed by ISO 9001 certification.

Cardo Group will take over Wokingham Borough Council’s, Berry Brook Homes’ and Loddon Homes’ (the local housing companies) housing repairs and maintenance contract from June 2025. Tenants will start seeing their vans and uniformed staff delivering services in the community from 16 June 2025.

• Read our Introductory leaflet to Cardo (PDF)

Cardo’s commitments to tenants and the council

We know that tenants provided a huge amount of input into designing how the housing repairs and maintenance service should run. 

We can assure you that Cardo is fully committed to delivering against the priorities set by tenants.

Cardo has made a range of commitments to the council and tenants on how the repairs service will be delivered. These cover areas like:

• A dedicated contact centre to make it easier to book a repair and talk to us.
• A team focused on dealing with issues around damp and mould.
• A plan to help the council and local housing companies collect better information on people’s homes, so that investment can be made in the right areas.
• A team of resident liaison officers who will meet with and talk to tenants ahead of any improvement works in people’s homes.
• Regularly meeting with Tenant Volunteers and engaging with tenants to make sure that their feedback is informing how the service is run and improving.
• Making sure local suppliers are used to deliver works where possible.
• Staff dedicating time and resources to supporting local community projects. 

Over the coming weeks, Cardo will work closely with the council and Tenant Volunteers to assess what’s working well and where improvements can be made.

How do I report a repair?

Nothing will change for you. You can still report a repair as usual by calling: 0800 515 287. This number is for non-heating repairs only. 

Outside office hours e.g. weekends and bank holidays, please continue to call 0800 515 287 and you will speak to our out of hours service, who will report your repair and advise of the next steps. 

Emergency repairs are being prioritised during the transition to the new service, and some non-emergency repairs may be rescheduled. We apologise for any inconvenience.

How do I report a heating repair?

SureServe are our approved contractor who carry out all repairs and maintenance to boilers and heating in our council and local housing companies homes.

You can book a heating repair by calling 0800 389 8789 (9am to 5pm, Monday to Friday). 

Again, outside normal office hours please continue to call 0800 389 8789 and you will be directed to our out of hours service, who will report your repair and advise of the next steps.