Housing Performance: Q1 and Q2 2026/27
See how Wokingham Borough Council’s housing services performed during Quarter 1 and Quarter 2 of 2026/27.
A target is the level of performance we aim to achieve. ‘Not available’ means the measure was not collected or reported for that quarter.
Last updated: 3/11/2026
Repairs
| Measure and what it means |
Q1 |
Q2 |
Target |
| Emergency repairs completed on time - the percentage of urgent repairs completed within the Council’s target response time. |
92.9% |
92.9% |
99% |
| Non-emergency repairs completed on time - the percentage of routine repairs completed within the Council’s target response time. |
88.3% |
88.1% |
90% |
| Repairs satisfaction - the percentage of residents surveyed who were satisfied with the repairs service provided by Cardo. |
Not available |
92.4% |
85% |
Damp and Mould
| Measure and what it means |
Q1 |
Q2 |
Target |
| New damp and mould reports - the number of new damp or mould concerns reported during the quarter. |
45 |
66 |
No target |
| Emergency damp and mould response - the percentage of potential emergency hazards responded to within the required emergency timescale. |
Not available |
60% |
100% |
| Significant damp and mould response - the percentage of potential significant hazards responded to within the required timescale. |
Not available |
96.2% |
100% |
Empty homes
| Measure and what it means |
Q1 |
Q2 |
Target |
| Relet time for standard empty homes - the average number of days taken to prepare and let an empty home where there were no agreed exceptional circumstances. |
33 days |
22 days |
28 days |
| Relet time for empty homes with exceptions - the average number of days taken where an agreed exceptional circumstance affected the relet. |
62 days |
52 days |
100 days |
Keeping homes safe
| Measure and what it means |
Q1 |
Q2 |
Target |
| Gas safety - homes requiring a gas check that had an up-to-date Landlord Gas Safety Record. |
100% |
100% |
100% |
| Fire safety - relevant buildings that had an up-to-date Fire Risk Assessment. |
100% |
100% |
100% |
| Carbon monoxide detection - homes requiring carbon monoxide detection where suitable detection was fitted and recorded. |
99.9% |
100% |
100% |
| Smoke detection - homes where required smoke alarms were fitted and recorded. |
99.7% |
99.9% |
100% |
| Asbestos safety - applicable homes and buildings covered by the required asbestos management survey or reinspection. |
100% |
100% |
100% |
| Water safety - applicable buildings covered by a current Legionella Risk Assessment. |
100% |
100% |
100% |
| Lift safety - homes served by a lift where the required lift safety inspection had been completed. |
93.3% |
99.5% |
100% |
| Electrical safety - homes with a valid Electrical Installation Condition Report. |
99.7% |
99.1% |
100% |
| Homes not meeting the Decent Homes Standard - the percentage of homes assessed as not meeting the government’s minimum standard for social housing. |
Not available |
Not available |
Not available |
Complaints and Compliments
| Measure and what it means |
Q1 |
Q2 |
Target |
| Stage 1 complaints received - complaints entering the first stage of the formal housing complaints process. |
56 |
41 |
45 |
| Stage 1 complaints answered on time - the percentage of Stage 1 complaints answered within the required timescale. |
91.8% |
97.7% |
100% |
| Stage 2 complaints received - complaints escalated because the resident remained dissatisfied after Stage 1. |
22 |
12 |
9 |
| Stage 2 complaints answered on time - the percentage of escalated complaints answered within the required timescale. |
100% |
100% |
100% |
| Compliments Received by the Housing Service |
Not Available |
39 |
No Target |
Feedback and Communication
| Measure and what it means |
Q1 |
Q2 |
Target |
| Positive GovMetric feedback - the percentage of feedback submitted through GovMetric that was recorded as positive. |
58.5% |
51.2% |
60% |
| Councillor enquiries - housing enquiries received through borough councillors. |
|
9 |
No target |
| MP enquiries - housing enquiries received through Members of Parliament. |
44 |
23 |
No target |
| Ombudsman complaints received - housing cases received from an Ombudsman during the quarter. |
3 |
3 |
6 |
Anti-social behaviour
| Measure and what it means |
Q1 |
Q2 |
Target |
| Anti-social behaviour reports received - reports of anti-social behaviour received by the Housing Service. |
21 |
54 |
21 |
| Reports involving hate crime - reported anti-social behaviour cases recorded as involving a hate incident or hate crime. |
0 |
0 |
0 |
Preventing homelessness and providing accommodation
| Measure and what it means |
Q1 |
Q2 |
Target |
| Households prevented from becoming homeless - households where the Council successfully prevented or relieved homelessness during the quarter. |
83 |
84 |
90 |
| Households in emergency accommodation - households living in short-term emergency accommodation at the end of the quarter. |
9 |
10 |
14 |
| Households in temporary accommodation - households living in temporary accommodation at the end of the quarter while a longer-term solution was being sought. |
82 |
88 |
80 |
Rent and leaseholder payments
| Measure and what it means |
Q1 |
Q2 |
Target |
| Rent arrears - overdue tenant rent as a percentage of rent charged; a lower percentage is better. |
1.98% |
2.16% |
2.00% |
| Rent collected - the percentage of rent due that the Council collected. |
99.2% |
99.3% |
98.5% |
| Leaseholder charges collected against expected income - the amount collected compared with the amount expected by that point in the year. It can exceed 100% when payments arrive earlier than expected. |
110.3% |
111.8% |
98.5% |
