Housing standards and regulation

Wokingham Borough Council's senior person responsible for making sure we meet the Regulator of Social Housing (RSH) Standards is Matt Pope, Executive Director for Children, Adults, Housing and Health. He is supported by Darren Levvy, our Interim Service Director for Housing.

Key responsibilities

Our services adhere to these key responsibilities:

• Ensuring services operate with resident engagement and that all residents are treated fairly and with respect
• Ensuring our policies, procedures and housing services are operating in line with the Consumer Standards and the Rent Standard
• Providing oversight and assurance to ensure requirements are met and that suitable reporting and scrutiny is occurring. In addition to the Consumer and Rent Standards, such requirements include meeting the Decent Homes Standard, Homes Fit for Human Habitation and complying with Health and Safety Legislation
• Acting as a key contact with the Regulator of Social Housing, responding to inspections, enquiries, and providing information when required
• We are committed to providing a professional, knowledgeable and respectful housing service. The Competence and Conduct Standard came into force on 1 October 2026. Read the Housing Competence and Conduct Application Statement and Code of Conduct (PDF) to find out how we are meeting the standard and the commitments we have made to our residents

If you feel we have not met these commitments, you can tell us by using our Housing Complaints process.