1. The total number of Penalty Charge Notices (PCNs) issued in council-owned off-street car parks using the check-in/check-out (CICO) system where the contravention code relates to non-payment (e.g., code 06, 73, or equivalent) AND CEO/officer notes or system data indicate a failed/pre-authorisation decline at check-in (rather than no attempt or forgotten check-out). Break down by year (2021–2025 YTD) and car park.
We do not charge for on street parking so Code 06 (parked without clearly displaying a valid pay and display ticket or voucher) is not relevant.
With regard to parking without payment in our off street car parks, Code 73 is relevant and is for parking without payment of the parking charge. Our system however does not give a reason for this nonpayment so we are unable to establish if this is due to failing to pay or the payment authorisation failing using the check in check out function at the ticket machines. We therefore do not hold information on failed/pre-authorisation decline at check-in (rather than no attempt or forgotten check-out).

For these PCNs:
i. Total revenue collected (paid at discount/full/surcharge): Information not available
ii. Number cancelled at informal/formal stage or on appeal (including TPT wins for the motorist): Information not available
iii. Number where evidence of a pre-auth attempt (e.g., bank decline) was provided: Information not available
iv. Any internal reviews, reports, or complaints analysis on CICO payment failures/declines (e.g., technical issues, user confusion) since introduction, including actions taken (e.g., signage updates, machine fixes): No internal review or analysis of CICO payment failures has been undertaken. Machines are checked daily and faults reported to our service agents under our maintenance contract. Declined payments could be for a number of reasons such as: Insufficient funds on account, timed out for presenting card, aborted transactions, network at capacity, unable to contact the bank, damaged chip in card. All of these issues are outside our control. If a payment is declined there are alternative payment methods available for the customer to use.
v. Copies of any guidance issued to CEOs on handling observed failed pre-auth attempts (e.g., allow time for alternatives/check-out): No guidance is issued to officers with regards to failed preauthorised attempts. Drivers have either paid for parking or receive a PCN following the statutory observation/ grace period of 10 minutes to purchase a ticket. Information on the reason for nonpayment is unavailable to the CEO officers. CEOs will offer assistance on methods of payment should the customer request it.