1. The number of reports received by your Trading Standards office between April 2024 to May 2025 regarding sellers who have taken payment for goods but failed to deliver them and have also refused to issue a refund or respond appropriately
28 reports have been received but it is not possible to say whether a refund was given or not or whether the trader responded as we do not hold this information.

2. The reported total or estimated value of the undelivered items in these cases
£38,783