I am writing to you under the Freedom of Information Act 2000 to request the following information from your Trading Standards Team, or equivalent, about breaches of the Tenant Fees Act 2019. A copy of this request is attached to this email.

1. How many open/ongoing investigations do you have into letting or estate agents/landlords breaching the Tenant Fees Act 2019 (i.e. prohibited fees / excessive deposits): None
a) Please detail what the alleged breaches are and include the amounts involved ( i.e. check in or check out fees, inventory fees, credit check fees etc): Not applicable

2. Between June 2019 and June 2022
a) How many complaints did you receive about prohibited tenant fees or related issues? Please provide a yearly breakdown for year 1, year 2 and year 3 and details of the complaints, including amounts requested.
b) How many complaints did you receive about excessive deposits? Please provide a yearly breakdown for year 1, year 2 and year 3 and details of the complaints, including amounts requested.
c) Over the same timeframe - how many breaches were there of the Tenant Fees act? Please provide a yearly breakdown for year 1, year 2 and year 3 and details of the breaches, including amounts requested.
We do not hold this data as there is no code for Tenants fees act work - there will be numbers of general complaints about letting agents and estate agents.

3. Over the same timeframe - how many notices have been issued? Please provide a yearly breakdown for year 1, year 2 and year 3: None
a) What was the outcome (paid/withdrawn/ appealed): Not applicable
b) Did the complainant get their money back: Not applicable