I am writing to you to submit a Freedom of Information (FOI) request regarding your IT service management (ITSM) software.

1. Total number of employees
1437 including agency, contractors, students, apprentices, casual, partners, traded service, FTC Nov-25

2. Total number of IT service desk agents
69

3. Existing service desk / ITSM software used
Hornbill

4. Deployment model (Cloud-based or on-premise)
Cloud

5. Number of software licenses
75

6. Contract renewal date
21/06/2026

7. Annual cost of contract
£26,330.40 25/26

8. Total cost of contract
£307,000

9. Contract review date
21/12/2025

10. Main decision maker/contact for service desk software
Glynn Davies, Head of Digital, Data and Technology Glynn.Davies@wokingham.gov.uk