1. The number of complaints submitted to the council in relation to the installation of a domestic heat pump, specifically in regards to a loss of amenity. I would like the data sets for the following time periods:
a) August 01, 2020-July 30 2021: 0
b) August 01, 2021-July 30, 2022: 0

2. I would also like to know the number of complaints during these periods that were upheld - and in how many cases a heat pump was ordered to be removed.
Zero, not applicable.

3. Furthermore, if possible through a keyword search, I would like to know how many complaints specifically cited the following: loss of light, excessive noise, intrusion of privacy. If this is not possible, or would exceed the cost limit, this can be omitted.
Zero.

4. In the most recent 10 cases in 2022, I would like to know any summary of the complaint you have on file. Again, if this would exceed the cost limit or it is information you do not have, please omit.
- Dissatisfied with Service provided following multiple site visits to repair door handles
- Dissatisfied with Housing Repairs after 3rd Leak from WBC property and Lack of communication since reporting
- Dissatisfied with Swale Heating Engineers gas servicing and conduct during visit
- Service provided regarding RAND Surveys and Decision to issue letter advising potential tenancy breach if they do not allow access, leading to a negative impact on resident
- Lack of Communication and Delays to Housing Needs responses causing a negative impact on the resident
- Lack of communication from Housing Management following request for tenancy agreement and associated documents
- Service Provided and Service Received by Housing Needs and Housing Management. Lack of communication leading to Lack of action negatively impacting the resident
- Leak, Banister Damage and Staff Conduct during visit. Service Provided by Housing Repairs/Contractors Negatively impacting resident
- Lack of Communication by Swale Heating
- Service provided by contractors RBC and Cablesheer. Delays and no electrician booked for visit. Housing Repairs team involved.