1. I would like you to confirm what repairs to council housing the council would define as falling into “urgent” and “emergency” categories. If you have a document or list outlining what kind of repairs fall into these two categories, I would like you to provide me with a copy.

If the council does not have its own definitions for “urgent” and “emergency” repairs, I would appreciate you outlining how the council decides what constitutes an “emergency” or “urgent” repair. Alternatively, if the council uses other definitions for repairs of varying urgency, I would appreciate you providing me with details of these.

2. For both the “urgent” and “emergency” repair categories, I would like you to provide me with the council’s target time window (in days, or where shorter, in hours) for delivering the repair.

See attached file which provides the information in relation to these questions.