1. Can you provide a list with names of all external systems used by the council such as payments (online, over the phone) , finance system (is it cloud based?), HR (e.g staff management for timesheet, annual leave etc) , payroll (e.g monthly payroll) etc
Heycentric.
BWO.

2. Please list respective services areas against each system
Heycentric: Citizen Payments.
BWO: Finance Systems, HR, and Payroll.

3. Cost of implementation
Heycentric: £7,550.00
BWO (Earliest Unit4 purchase order showing on system includes Support and Maintenance & Technical Support): £72,179.84

4. Annual service costs
Heycentric Year 2: £7,008.00
BWO 2022/23: £96,071.86

5. Any assessment or review been carried out into the effectiveness of the system
This would be considered and reviewed annually for each system.