Please treat this as a request for information under the Freedom of Information Act 2000. To understand how your organisation structures and resources digital delivery, please provide the following concise information:

1. Team Sizes & Structure
For the following teams, please provide total FTEs and the number of managers vs staff:
• CRM development
• Web development
• Web content
• Digital/UX/Service Design
• Business Analysts supporting CRM/digital
• Integration team supporting CRM/Web integrations
• CIO/Change/Transformation officers supporting CRM/digital/web
Please also confirm:
• Number of permanent vs temporary staff
• Number of current vacancies
• Data & Insights, 9 FTE, 0 Manager, 9 Staff, 8 Permanent, 1 Temporary, 1 Vacant post
• Digital Innovation, 5.62 FTE, 1 Manager, 6 Staff, 6 Permanent, 1 Temporary, 4 Vacant posts
• IT Applications Team, 6.81 FTE, 1 Manager, 6 Staff, 7 Permanent, 0 Temporary, 1 Vacant post
• IT Infrastructure Team, 6.8 FTE, 0 Manager, 7 Staff, 6 Permanent, 1 Temporary, 1 Vacant post
• IT Management Team, 4 FTE, 3 Manager, 1 Staff, 4 Permanent, 0 Temporary, 1 Vacant post
• IT Project Delivery Team, 5.27 FTE, 2 Manager, 4 Staff, 4 Permanent, 2 Temporary, 8 Vacant posts
• IT Technical Support Team, 4 FTE, 1 Manager, 3 Staff, 3 Permanent, 1 Temporary, 3 Vacant posts
• IT Technology Operations, 4.02 FTE, 2 Manager, 3 Staff, 3 Permanent, 2 Temporary, 0 Vacant posts
• Systems Support & Innovation, 6.36 FTE, 4 Manager, 4 Staff, 8 Permanent, 0 Temporary, 2 Vacant posts

2. Pay Bands
For each of the above teams, please provide the salary band/grade used for recruitment.
Multiple staff on variable grades, therefore provided the lowest and highest grade and salary in bands of £5,000.00

• Data & Insights, Lowest grade New LG Career Grade 6 - 8, FTE Lowest salary band (£5k) £35k, Highest grade New LG Grade 9, FTE Highest salary band (£5k) £55k • Digital Innovation, Lowest grade New LG Career Grade 6 - 8, FTE Lowest salary band (£5k) £40k, Highest grade New LG Grade 11, FTE Highest salary band (£5k) £65k
• IT Applications Team, Lowest grade New LG Career Grades 5 - 8, FTE Lowest salary band (£5k) £35k, Highest grade New LG Grade 9, FTE Highest salary band (£5k) £50k
• IT Infrastructure Team, Lowest grade New LG Career Grade 6 - 8, FTE Lowest salary band (£5k) £35k, Highest grade New LG Grade 11, FTE Highest salary band (£5k) £65k
• IT Management Team, Lowest grade New LG Grade 6, FTE Lowest salary band (£5k) £35k, Highest grade New LG Snr Managers Scale 3, FTE Highest salary band (£5k) £95k
• IT Project Delivery Team, Lowest grade New LG Grade 5, FTE Lowest salary band (£5k) £30k, Highest grade New LG Snr Managers Scale 1, FTE Highest salary band (£5k) £75k
• IT Technical Support Team, Lowest grade New LG Grade 4, FTE Lowest salary band (£5k) £25k, Highest grade New LG Grade 8, FTE Highest salary band (£5k) £45k
• IT Technology Operations, Lowest grade New LG Grade 9, FTE Lowest salary band (£5k) £45k, Highest grade New LG Grade 11, FTE Highest salary band (£5k) £65k
• Systems Support & Innovation, Lowest grade New LG Grade 7, FTE Lowest salary band (£5k) £35k, Highest grade New LG Grade 9, FTE Highest salary band (£5k) £55k

3. Remit
For each team, please provide a short summary of responsibilities including websites managed including subsites and how many online forms the CRM supports.
This is publicly available on our website Medium Term Financial Plan https://wokingham.moderngov.co.uk/documents/s77253/Medium%20Term%20Financial%20Plan%202025-2028.pdf
Digital, Data and Technology (DDaT)
• Provides the Council’s technical infrastructure, software, applications and hardware,
supporting and maintaining the Council’s 46 network locations and 140 servers.
function supports approximately 2,000 IT users (WBC, Optalis and WHL), 20,400 IT
Service calls and 51 critical software applications.
• Provides Digital Innovation and delivery including development of the Councils CRM
and inhouse developed applications. Responsibility for identifying and implementation
of digital tools specifically with regards to Emerging Technology, Artificial Intelligence
and Automation.
• Designs, develops, tests and manages the Council’s digital customer interfaces to help
manage demand, including the Council’s corporate website, several service specific
websites and the community directory (visited 4,066,898 times).
• Designs, develops, tests and manages the customer relationship management system
(CRM) which enables customer shift to a more cost-effective channel.

4. Costs
Please provide:
• Annual staffing budget for digital/CRM/web functions
• Annual licence/support costs for CRM, website CMS and integration platforms
CRM: 01/03/2024 - 01/03/2025 £123,316.94
Website: 01/04/2024 - 31/03/2025 £36,479.94
This is publicly available on our website Medium Term Financial Plan - https://wokingham.moderngov.co.uk/documents/s77253/Medium%20Term%20Financial%20Plan%202025-2028.pdf

5. Platforms Used
Please confirm the CRM system, CMS platform, integration platform and online forms tools currently used.
Netcall Converse, Zoocha Drupal

If publicly available, a link to any recent Digital or Customer Strategy would also be appreciated.
https://www.wokingham.gov.uk/council-and-meetings/open-data-and-transparency/communities-vision-and-council-plan
https://www.wokingham.gov.uk/council-and-meetings/open-data-and-transparency/plans-policies-and-strategies