1. How many formal complaints have you received from citizens from 1st January 2022 to 31st December 2022 (inclusive)? Here complaints are defined as any expression of dissatisfaction with the council’s services whether justified or not.
The total formal complaints received includes cases reviewed/investigated by both the Local Government and Social Care Ombudsman and Housing Ombudsman.
Total = 371

2. How many of the above formal complaints have been escalated to another stage?
Volume escalated from Stage 1 (including Ombudsman numbers)
Total = 253

3. If possible, how many formal complaints have you received from citizens from 1st January 2021 to 31st December 2021 (inclusive)?
The total formal complaints received includes cases reviewed/investigated by both the Local Government and Social Care Ombudsman and Housing Ombudsman.
Total = 293

4. How many of the above formal complaints have been escalated to another stage?
Volume escalated from Stage 1 (including Ombudsman numbers)
Total = 120