A citizen engagement platform is a digital tool or system designed to facilitate communication, interaction, and participation between citizens and government or public organisations. Its goal is to make civic involvement easier, more transparent, and more effective.

1. Do you use a Citizen Engagement platform?
Yes.

2. If so, what tools do you use?
Granicus and GoVocal (formerly CitizenLab).

3. How much do you spend annually on a Citizen Engagement tool?
Granicus: £19,015.50
GoVocal: £25,734.10

4. Which month & year does your contract with your supplier end?
Granicus: April 2026
GoVocal: July 2027