Under the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 (applying to adult social care and NHS services), your council or your ICB is legally obliged to designate a complaints manager to be responsible for managing the procedures and considering complaints in accordance with arrangements made under the Regulations. (Regulation 4(1)(b))

1. Please identify that person and the email and telephone contact details of the designated person, even if the role is discharged via a corporate email address such as ...@yourcouncil.gov.uk or ...@youricb.nhs.net
The Council does not currently have a named individual acting as the designated Complaints Manager for Adult Social Care. However, a review is underway.
Adult Social Care complaints are triaged either through our dedicated mailbox — AdultServicesComplaints@wokingham.gov.uk — or via the online complaints form and directed to the appropriate ASC manager.