Last updated:
30th December 2024
See answers to previous information requests
How to search
- Select a year and/or a month from the drop down list
- Type a subject into the 'Subject keyword(s):' search (Optional)
- Click 'Search' button
Alternatively click 'View' to browse through all received requests.
This search is for our information requests from September 2020 onward.
Missed Bin Collections Data
See notes
Regarding missed bin collections in Wokingham Council for both household and commercial waste, please provide the following information:
1. Total number of missed bin collections reported each month for the past 12 months, (March 2024 - March 2025, or nearest available), broken down by:
o Household waste
See attached file.
o Recycling waste
See attached file.
o Food waste
See attached file.
o Garden waste
See attached file.
o Commercial waste
Wokingham Borough Council does not offer a commercial collection service.
Due to changing over to a new customer services system in the summer we are only able to provide 8 months of data.
2. Reasons recorded for missed collections, if available (e.g., vehicle breakdowns, staffing issues, blocked access).
See attached file.
3. Whether a return collection was scheduled and completed
See attached file.
4. Response times and actions taken to resolve above issues
The response times were within 48 hours after the missed collection report came through as long as it was reported on time.
To resolve issues, we regularly talk to our contractor to improve the waste collection and to make sure we are providing the best service for residents.
