See answers to previous information requests

I am researching how local authorities procure resident-facing digital, customer-experience (CX), web/CMS and conversational/AI software. For each current or expired contract within the last three financial years that Wokingham Borough Council holds (or held) with any of the following suppliers, please provide the information listed
below:

Suppliers of interest:
ICS AI; Jadu; Humley; Civica; Netcall; GovMetric; IEG4; Liberator; Granicus (including govService / Firmstep / govDelivery).

For each such contract, please provide:
1. The supplier name and the product(s) / modules purchased.
2. The total contract value (£).
3. The annual cost or licence/subscription fee (£).
4. The contract start and end dates, and any extension options.
5. The procurement route — i.e. the framework and lot used (e.g.
G-Cloud, a CCS framework, a regional framework) or whether it was a direct award / open tender.
6. The current renewal or re-procurement status (e.g. live, out to tender, due for renewal, expired).
7. Where it can be released, a copy of the contract or the relevant award/tender documentation.

I appreciate that some elements may engage exemptions such as section 43 (commercial interests). I would note that contract values and supplier identities are routinely published by local authorities under the Local Government Transparency Code 2015 and on Contracts Finder, and I would ask that any redaction be limited to the specific figures genuinely engaged, with the remainder released. If any part of this request is unclear or likely to exceed the cost limit, please contact me and I will gladly refine its scope.