Last updated:
30th December 2024
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Commissioned Home Care Worker Pay Assurance
See notes
This request relates solely to information held by the council in its role as a commissioner of domiciliary (home) care services. It does not seek confirmation of statutory enforcement responsibility under minimum wage legislation.
1. Please provide recorded information held by the council, created or relied upon within the last three financial years, which demonstrates how the council assures itself, in practice, that commissioned domiciliary care providers pay care workers for all working time.
For the purposes of this request, “all working time” includes (but is not limited to):
• Payment for direct contact time with service users
• Payment for travel time between care visits
• Payment for gaps of less than 60 minutes between care visits
• Payment for mileage, including whether contracts specify a mileage rate or reimbursement requirement
This may include, but is not limited to:
• Contractual clauses or schedules relating to pay, working time, or reimbursement of expenses
• Monitoring, auditing, or compliance reports
• Payroll sampling, spot checks, or verification exercises (redacted as necessary)
• Records of breaches, enforcement actions, or improvement plans
• Provider declarations or self-certifications relied upon as evidence
• Records showing that compliance is assured through reliance on HMRC enforcement or other external bodies
• Any other documentation used by the council to verify compliance in practice This request does not seek policy statements or general explanations.
It seeks recorded information held by the council.
Clarification
If the council does not hold recorded information for any of the above elements, please explicitly confirm this and state whether:
a) The council does not monitor these matters in practice;
b) Monitoring occurs, but no records are retained;
c) The council relies solely on provider declarations or contractual self-certification; or
d) The council relies on HMRC or another external enforcement body and holds no direct verification records.
