Last updated:
30th December 2024
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Digital, CRM & Web Team Structure
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Please treat this as a request for information under the Freedom of Information Act 2000. To understand how your organisation structures and resources digital delivery, please provide the following concise information:
1. Team Sizes & Structure
For the following teams, please provide total FTEs and the number of managers vs staff:
• CRM development
• Web development
• Web content
• Digital/UX/Service Design
• Business Analysts supporting CRM/digital
• Integration team supporting CRM/Web integrations
• CIO/Change/Transformation officers supporting CRM/digital/web
Please also confirm:
• Number of permanent vs temporary staff
• Number of current vacancies
2. Pay Bands
For each of the above teams, please provide the salary band/grade used for recruitment.
3. Remit
For each team, please provide a short summary of responsibilities including websites managed including subsites and how many online forms the CRM supports.
4. Costs
Please provide:
• Annual staffing budget for digital/CRM/web functions
• Annual licence/support costs for CRM, website CMS and integration platforms
5. Platforms Used
Please confirm the CRM system, CMS platform, integration platform and online forms tools currently used.
If publicly available, a link to any recent Digital or Customer Strategy would also be appreciated.
