Last updated:
30th December 2024
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Tenant Complaint Data for Financial Year 2024-2025
See notes
Please could you provide the below information for the financial year 1st April 2024 - 31st March 2025 OR the most recently completed financial year for which data is available. We are requesting data on the following:
1. The number of rental properties you maintain.
2. Number and nature of complaints you get from tenant(s)
A breakdown of these formal tenant complaints by the primary subject category (e.g., repairs, anti-social behaviour, staff conduct, communication, estate management, rent/charges, etc.), including the number of complaints received per category. Please use your organisation's standard categorisation. Please indicate if the complaint was for a private residential property, council home, or private sector lease.
3. Time taken to resolve these tenant(s) complaints
The average time taken (please specify if in working days or calendar days) to reach a formal resolution or closure for all tenant complaints that were closed/resolved during the specified financial year.
4. Cost to resolve the tenant(s) complaints
The total identifiable costs associated with [e.g., external mediation services used for tenant disputes, or specific repair categories that frequently lead to complaints] for complaints resolved in the specified financial year.
