Emergency contact information

For emergencies always call 999

In an emergency always call 999. It is an emergency when:

• A crime is being committed
• There is a risk of injury
• There is a risk of serious damage to property

General emergencies phone line 

Other emergency numbers are:

• Gas emergency number: 0800 111 999
• Council emergency out of hours number: 0800 212 111

For non-emergencies call 101

• Call 101 to report a non-emergency crime
• Report a crime online - non-emergency reporting form on the Thames Valley Police website

Textphone users 18000

• Textphone number 18000 enables the deaf, hard of hearing and speech-impaired to contact the emergency services using textphones
• Report a crime via text message - find out how to report an emergency on the Action on Hearing Loss website

Report suspected terrorism call 0800 789 321

• Call the anti-terrorist hotline: 0800 789 321 to report something suspicious
• Call 999 in an emergency
• Contact the Security Service (MI5) online

You can remain anonymous, and you may save lives. You can read about terrorism threat levels on the Gov.uk website.  

Crimestoppers

Call 0800 555 111 to anonymously give information about crime to the Crimestoppers charity. You do not have to give your name, sign any kind of statement or appear in court.

Useful websites

• Crimestoppers website
• Gov.uk website
• Security Service (MI5) website
• Thames Valley Police website
• Text Relay website

Contact details for utility companies

Telephone numbers for utility companies are:

• BT (British Telecom) Openreach - 0800 800 150
• Cable and Wireless - 0845 301 4123
• Gas emergencies - 0800 111 999
• Network Rail Helpline - 0845 711 4141
• Southern Electric Power Distribution - 0800 072 7282
• South East Water - 0333 000 0002
  
  South East Water emergency out of hours contact - 0333 000 0365
• Thames Water - 0800 316 9800
• Virgin Media - 0845 200 0214