The way in which you can apply will depend upon the nature of help that you need.
Crisis applications for help with items such as gas or electric if you have a pre-payment meter, or some other emergency that needs an immediate response, you should come to our offices at Shute End and we can help you with your application. This is a face to face application process and you will need to bring evidence of your identify with you, and also the following
- A bank or building society statement covering the last full month up to and including the date of your visit to our office for all accounts held
- Your pre-payment gas or electricity key/card to confirm that you are liable for the charges (if asking for help with gas or electric)
You may be asked to provide other evidence or information. You should call us on 0118 974 6000 or email email@example.com for further details if you are unable to come to our offices.
For all other non-crisis applications, such as needing help with the cost of items to help you establish yourself in the community, you can download and print our application form and return it to our Shute End offices as soon as possible.
Documents needed to support your non-crisis application
You will need to provide documents to support your application. This would include items such as identification, proof of address, proof of savings, income and any benefits you receive. We are likely to need this information for all the people who live with you. Read our Local Welfare Provision evidence (PDF document) for more details. You will find more details in our Local Welfare Provision Policy (PDF document.)
What happens next?
Your application will consist of a face-to-face interview, during which you will be asked details about your personal and household circumstances. However, no matter what type of application is being made, it is important that you give as much detail and information to support your claim and help us understand the nature of your situation.
We will give you advice about other support services that might be available to you, such as the Citizens Advice and debt advice agencies, along with other sources of financial help that may be available.