What contractors should be doing

Our contractors are required to look after grass areas to provide a generally maintained appearance, which includes:

• Carrying out a uniform cut.
• Giving due care and attention to grassed perimeter edges and any obstacles, for example fence posts and trees.
• Clearing litter from grass areas before cutting. 
• Clearing litter where grass areas have been cut, exposing litter not previously seen.
• Paths and surrounding edges should be free of clippings.

Grass has only been cut in the middle or fringe

Grass cutting crews operate in teams of 2 or 3, and will usually consist of 1 ride-on mower operator and 1 or 2 strimmer or blower operators. Due to the speed of the ride-on mower, the strimmer or blower can often be left behind. The distance gap between them can be up to 24 hours. 

Please wait at least 24 hours before contacting us, as the contractors may already be en route.

Collecting grass cuttings

Clippings are left on site to compost down. It's not feasible to collect grass cuttings as it would be very labour intensive, carry excessive waste costs and is not economically viable. This is not a service that has ever been provided by us.

Weeds

• Our contractors use a glyphosate-based, non-residual, weed spray which is wildly used and does not cause harm to wildlife
• To reduce any impact to the environment and prevent any unnecessary spread or weed killer, weed spraying does not take place during wet or windy weather.
• Generally, we will not carry out manual de-weeding as it can cause damage to roads and footpaths and does not kill the weed, preventing it from returning.
• You will normally expect weed killer to take effect 4 to 6 weeks after spraying.
• Invasive weeds such as Japanese Knotweed are managed under our Grounds Maintenance contract.

We're not legally obliged to cut grass to stop weeds. We can't authorise additional work to manage dandelions or other weed seeds from dispersing.