Generally our contractors will not be able to return to cut a missed patch. We receive numerous requests for the contractors to return.
If we authorise all of these requests the normal routes would be severely disrupted causing further delays to the rest of the borough.
Why we missed an area
There are many reasons why an area of grass may have been missed. See some of the most common below.
Daffodils and tulips
In areas where daffodil and tulip bulbs have been flowering we'll leave the grass until 6 weeks after the flowers have finished blooming to ensure they return the following spring.
We'll cut the grass during the next round of cutting.
Where a resident has been maintaining it
If we find an area where it looks like a resident is maintaining it we won't cut it.
This is because if a resident is taking care of an area they are likely to be upset by our large machinery leaving possible damage or a poor cut to the carefully attended area.
If you want the contractors to cut the grass, please don't cut it yourself and leave it to be cut during the next visit.
Rare wildflowers, birds or animals
If we get reports of rare wildflowers, birds or animals in an area we won't cut the grass in the area to protect the species for a time, for example until the end of the nesting season.
If there's standing water in an area which is stopping us cutting the grass we'll leave it and try to cut in the next round.
If you believe an area of Council owned land has been missed
Email our Customer services and providing:
- exact details of the area using the nearest property address if possible
We'll check the area and raise this with our contractors so it is not missed during the next grass cutting round.