15th June 2023
Report problems with manhole covers
If you're reporting an urgent issue that requires immediate attention call:
- 0118 974 6000 and select the 'highways' option 9am to 5pm Monday to Friday
- 0800 212 111 out of Hours - Monday to Friday 5pm to 9am, weekend days and public holiday
Non urgent faults
To report problems you'll need:
- The location of the problem
- A brief description
Click on the location of the manhole cover on the map. To report multiple faults you'll need to create a report for each one.
How we respond to problems
Many manhole covers are owned by utility companies such as Thames Water and must be repaired by them. We'll investigate and report these issues directly to the responsible company. If the cover is maintained by us, we aim to repair faults within 28 days.