Last updated:

15th June 2023

Report problems with manhole covers

Urgent faults

If you're reporting an urgent issue that requires immediate attention call:  

  • 0118 974 6000 and select the 'highways' option 9am to 5pm Monday to Friday
  • 0800 212 111 out of Hours - Monday to Friday 5pm to 9am, weekend days and public holiday 

Non urgent faults

To report problems you'll need:

  • The location of the problem
  • A brief description

Click on the location of the manhole cover on the map. To report multiple faults you'll need to create a report for each one.

Report problems with manholes

How we respond to problems

Many manhole covers are owned by utility companies such as Thames Water and must be repaired by them. We'll investigate and report these issues directly to the responsible company. If the cover is maintained by us, we aim to repair faults within 28 days. 

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