Last updated:
25th June 2025
Report problems with street lights
Urgent faults that require attention within 2 hours
An example of an urgent fault would be if a street light, lit sign or bollard is in a dangerous condition that could potentially cause injury, like:
- A street lighting column has been struck by a vehicle
- A part has fallen off/hanging
- Exposed electrical cables
To report an urgent issue that requires immediate attention please call:
- Monday to Friday 9am to 5pm, call 0118 974 6000 and select the 'roads and road maintenance' option
- Monday to Friday out of hours 5pm to 9am, call 0800 212 111 weekends and public holidays
We aim to respond to urgent faults within 2 hours. If urgent faults are raised online, they may not be seen until the next working day
Scottish and Southern Energy Networks (SSEN) and GTC Faults
Our Streetlighting Team investigate all reports of lighting fault, but if we find that the fault lies with SSEN or GTC then we pass these cases over to them and close the case on our mapping system. We continue to liaise with SSEN and GTC until the fault is fixed.
Below is our current list of our SSEN and GTC faults across the borough. Please do not report these SSEN or GTC fault to us via our mapping system.
Non urgent faults
Reporting of non-urgent faults, for example a street light, lit sign or bollard that is out of light, a shield request or any other non-urgent issue can be completed using the link below. To report the issue we will need:
- The location and number of the street light, lit sign, or bollard
- A brief description of the issue
- To report multiple faults you'll need to create a report for each one
We aim to respond to non-urgent faults within 28 days.
We will try to repair the light on the first visit, however, it may take longer if:
- There is a fault with the power supply
- There are access problems
- Parts have to be ordered
- Additional traffic management is required such as temporary traffic signals or road closure
To track an existing report
On the map, select track a fault and enter the reference number.
