Last updated:

8th July 2024

Taxi feedback

If you have any comments about a licensed taxi driver, vehicle, or operator - good or bad - we are happy to receive them.

Please email us via

There are many types of reports that we find useful. These include:

  • Damaged vehicle (including because of a road traffic accident).
  • Accessibility complaint including refusal to pick up an assistance dog or wheelchair.
  • A private hire driver touting or unlawfully plying for hire.
  • Unlicensed drivers or vehicles being allocated a booking by an operator.
  • Damaged, missing, or fake identifiers.
  • Smoking or vaping in a licensed vehicle.
  • Driving whilst using a handheld device such as a mobile phone.
  • Inappropriate behaviour of a licensed driver.

Make a complaint

If you are complaining about a driver, vehicle, or operator, please email us via We will need to know one of the following details:

  • Taxi’s vehicle registration number.
  • Taxi’s licence number.
  • Driver’s badge number.

We will also need your details, including your name, address, email address, and contact number.

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