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New car park payment machines

New car park payment machines

Read the new ticket machines guide (PDF document).

See information below about how to use the new car park payment machines. 

If the screen is blank, wake the machine by: 

  • Pressing the green button just below the display to activate the screen or
  • Tapping the screen

Checking in and checking out

Check in/check out - this authorises the whole day charge. Choose this option of you don't know how long you'll be.

Be aware you can't check in more than one vehicle.

  • Find a parking space 
  • Enter your vehicle registration
  • Press the green OK button
  • To check in choose 'check in' on the screen
  • Insert the card or use the contactless reader
  • You'll be issued a ticket to show you've checked in
  • Display the ticket in your vehicle in all car parks - this doesn't apply to Carnival Pool and Winnersh park and ride
  • To check out you can use any payment machine in the car park
  • Don't re-enter your vehicle registration
  • Make sure you use the same card you checked in with - insert the card or use the contactless reader
  • This will charge you for the correct amount of time you've parked for
  • To get a receipt tap yes on the screen when prompted
  • Your bank will release the authorised amount in 2 to 3 days

If you forget to check out

We can manually check you out - call 0118 974 6318 and confirm your vehicle details and last 4 digits of the card you used. You'll be charged up to the time you make the call to us.

If the vehicle remains in the car park after a request for check out then it would be liable for a penalty notice for parking with no payment. 

Each day when the car park charges end, the system will automatically check out all vehicles. This would be at 6pm in most car parks unless evening or overnight charges apply.

Pay by card

You can pay for a set amount of time by card when you park:

  • Find a parking space
  • Enter your vehicle registration
  • Press green OK button
  • Choose card button on screen
  • Use plus button to choose length of stay, up to the maximum allowed
  • Press green OK button
  • Insert card or wave card in front of contactless reader
  • Machine will issue a ticket to show you have paid for a set amount of time at a fixed fee
  • Display this ticket in your vehicle in all car parks except Carnival Pool and Winnersh park and ride

Payment by coin

You can pay for a set amount of time using coins when you park:

  • Find a parking space
  • Enter your vehicle registration
  • Press green OK button
  • Choose coin button on screen
  • Insert coins and the display will show the value of coins inserted and the time allowed
  • for that value up to the maximum allowed.
  • Press green OK button
  • Machine will issue a ticket to show you have paid for a set amount of time at a fixed fee
  • Display this ticket in your vehicle in all car parks except Carnival Pool and Winnersh park and ride

Paying for multiple days

You can pay for multiple days by card only:

  • Find a parking space
  • Enter your vehicle Registration
  • Press green OK button
  • Choose multiple days button on screen
  • Use plus button to choose number of days, up to the maximum of 6 days
  • Press green OK button
  • Insert or wave payment card at reader
  • Machine will issue a ticket to show you have paid for a set amount days and the valid date and time
  • Display this ticket in your vehicle in all car parks except Carnival Pool and Winnersh park and ride

Types of cards you can pay with

You can pay with all types of debit and credit cards except for:

  • American Express
  • Visa Electron
  • Maestro

If your card is declined

The machine will print a ticket confirming your payment's been declined. This ticket isn't a valid pay and display ticket.

Card payments can be declined due to:

  • Wrong card type
  • Poor connection to the bank
  • High volume of mobile use in the area
  • Mobile communications mast down

Trying another machine will often work, but if you're still having trouble you can pay by coins. 

Displaying a ticket you've purchased

You'll need to display your ticket in all car parks except for Carnival Pool and Winnersh park and ride.

Displaying a staff paper permit and parking

You can park in any space except disabled spaces and the electric car spaces (unless you have an electric car).

You need to display your permit in the vehicle you registered.

If you have a season ticket:

  • Arrive at the car park and find a space
  • Ensure your permit is active for the vehicle you're using if you have more than one vehicle
  • registered to the permit
  • Add the vehicle you're using and make it active on the permit.

 All car parks are free from 6pm with the exception of: 

  • Winnersh Park and Ride and Station Road Earley - evening or overnight charges apply from 6pm to 8am
  • California Country Park and Dinton Pastures - charges apply until 10pm, when the car park is closed and the gates are locked

The machines are configured to accept Apple Pay and Google Pay.

There is a machine at the Carnival Pool leisure centre to register your stay at Carnival Pool. 

Don't pay at the car park as you will not get your discounted parking.

Badge holders are not required to pay for parking so do not need to check in or out or pay at the machines. 

Make sure you display a valid blue badge and park within the bay markings. 

We have several machines at different locations that provide additional functions:

  • Cockpit Path - Market traders only - only valid with a market traders permit
  • California Country Park - paddling pool, fishing rod and coach parking
  • Dinton Pastures - fishing rod and coach parking
  • Station Road Earley - multiple day parking
  • Winnersh Park & Ride - bus users only

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