Under the Freedom of Information Act, please provide me with an electronic copy of policy, procedures or guidance issued to your IT department/staff or others concerning the:

• Management of IT assets (PC’s, Desktop, Laptops, Tablets, SmartPhone)
Responsibility is with the Technical Support Team who use Hornbill Service manager to manage and track all assets. The processes and workflow are built into Hornbill therefore we do not have separate policy, procedures or guidance issued to our IT department/staff

• IT Asset disposal process
Also managed by the Technical Support Team, the responsibility is outsourced, as we have contract with 3rd party who collect assets which are confirmed for disposal. The 3rd party ensure disposal to WIII standards and they provide a certificate to confirm, as this is outsourced we do not have separate policy, procedures or guidance issued to our IT department/staff

• Process or Procedure for monitoring and tracking of physical IT asset inventory/stock
Responsibility is with the Technical Support Team who use Hornbill Service manager to manage and track all assets. The processes and workflow are built into Hornbill therefore we do not have separate policy, procedures or guidance issued to our IT department/staff

• Process for assigning asset numbers (equipment tracking numbers) to IT assets
Responsibility is with the Technical Support Team. The processes and workflow are built into Hornbill therefore we do not have separate policy, procedures or guidance issued to our IT department/staff

• Storage of IT assets
Responsibility is with the Technical Support Team

- Storage area
IT Assets are stored in a secure locked room in the Shute End building until allocated to IT Teams for build/user prep. While being worked on by the IT Teams, they are locked in lockers until handed over to the WBC user. we do not have separate policy, procedures or guidance issued to our IT department/staff

- Inspection of equipment
The IT Tech Support Team who are responsible for IT Assets while in the Shute End Building are responsible for checking, cleaning and ensuring that all IT equipment is fit for purpose

- Procedure for the intake and recording of new equipment
Assets are asset tagged on arrival by the IT Tech Support Teams and then placed unto the secure, locked room. The new asset details are uploaded to the Asset Database

• Policy on the use of personal computers by Council staff
Council staff are not able to connect personal equipment to the Councils network however, access to M365 email and services from personal devices is allowed, and access is managed via the Company portal app

• Procedures for requests for new IT assets
All requests are required to be made via the IT Service Portal (Hornbill)

• Procedures for the installation and disposal of IT equipment.
We do not have separate policy, procedures or guidance issued to our IT department/staff

• Procedures for the redistribution/reallocation of IT Equipment to new staff
New staff are allocated equipment which has been requested and authorised by their managers, and , it is the Councils Policy to re-use assets for as long as the item is usable.

• Procedures for returning equipment from staff who have left the Council
The Leavers process is documented and all staff are required to return equipment before leaving the Council. Some guidance re. relevant guidance can be found in the ICT Policy which is at http://www.wokingham.gov.uk/_resources/assets/attachment/full/0/245896.pdf