Follow on request from WBCIR:19959

My original request sought information on any equivalent bailiff services, not solely High Court Enforcement Officers, across all council functions (Council Tax, Business Rates, sundry debt, parking, etc.) over the past five years. In order to ensure a full response, could you please:

1. Confirm whether any non-HCEO enforcement agents (for example, certificated county court bailiffs, trading-standards enforcement teams, in-house ARP Enforcement officers acting under bailiff powers, or any other provider of bailiff functions) have been used by Wokingham Borough Council in relation to Council Tax, Business Rates, sundry debt or other civil recovery during June 2020–June 2025.

2. For each such service, provide the information requested at Q2–Q8 of my original FOI:
o Complaints & audit data (numbers of complaints, outcomes, remedial actions)
o Risk & governance policies (vetting, due diligence, insurance reviews)
o Council–agent communications (meeting minutes, performance correspondence)
o Scrutiny committee records (agenda papers or minutes discussing those enforcement functions)
o Performance metrics & payments (KPI reports, scorecards, payment schedules)
o Training & vetting requirements (accreditations, vulnerability training, review dates)
o Regulatory & MP correspondence (letters or emails with MPs, MoJ, regulators)

If no further equivalent services are held beyond the Marston contract, a simple confirmation that “no other bailiff or equivalent enforcement services have been engaged” for Q2–Q8 would suffice.

Full questions below:
2. Complaints & Audit Data
o Any internal audit reports, complaints registers or data analyses concerning HCEO conduct, including numbers of complaints received, outcomes, and any remedial actions taken.

3. Risk & Governance Policies
o Copies of any risk-assessment documents, governance policies or due-diligence assessments (including insurance reviews) your council uses to monitor or vet enforcement firms.

4. Council–Agent Communications
o All email correspondence, meeting agendas and minutes between this council and any HCEOA member firm concerning enforcement-agent performance, complaints or operational matters.

5. Scrutiny Committee Records
o Agenda papers, briefing notes and minutes from Overview & Scrutiny Committee or Audit Committee meetings where private-enforcement arrangements or HCEO performance were discussed.

6. Performance Metrics & Payments
o Quarterly or annual KPI reports, scorecards or payment schedules tracking enforcement-agent performance (e.g. levies collected, revenue share, performance deductions or bonuses).

7. Training & Vetting Requirements
o Details of any training, accreditation or vetting standards imposed on contracted HCEOs (for example, ECHR/vulnerability training), and dates of last review or update.

8. Regulatory & MP Correspondence
o Any letters or emails between your council and Members of Parliament, governmental departments (e.g. MoJ, ICO, HSE) or regulatory bodies (e.g. HCEOA, SRA) regarding private enforcement arrangements.