I am carrying out a research project into local government software usage for adult and childrens' social care. Please could you let me know, for each system used in the delivery of adult and children's social care:

1. Name of system and supplier (or if built in-house)
Mosaic supplied by Access UK

2. What you use the system for (case management, finances, direct payments, personal health budgets, financial assessments, document management etc)
All of these

3. How long you have been using the system for
01/07/2017

4. When the current contract for the system expires
30/06/2024
5. Whether the system is hosted by the council, by the supplier, by a third party or a hybrid of all these options
Hosted by supplier

6. Where the team that supports and maintains the software operates: within the service area, within IT, outsourced, or a different model (please specify).
The supplier

7. What the annual cost for support and maintenance is for the software
£121,000

8. How many hours of training is provided per user, per year in using the software and whether this training is delivered in person, remotely or through e-learning.
New user and refresher training is provided through e-learning (we use Me Learning). The number of hours depends on the user’s role in the system. Ad-hoc training is provided to individuals and small groups when necessary using Microsoft Teams