We have closed our Shute End civic offices to the public as part of our efforts to reduce the spread of COVID-19.
Read our Coronavirus Announcements page for more information.
COVID19 : Council tax hardship fund
We are aware of the announcement made by Central Government of a Council Tax Hardship Fund and are working with our software supplier to ensure that each Council Tax Reduction customer receives the support available. This is a maximum of a £150 one-off payment for the year 2020 to 2021, or less, where the outstanding Council Tax liability is less.
You will not need to apply for this. It will be automatically posted through your Council Tax account as soon as we are able to do so.
You will then receive an adjusted Council Tax bill for the new amount.
If you have any questions contact firstname.lastname@example.org or visit the Gov.uk website council tax advice.
Council Tax refund scam warning
There is a nation-wide scam advising residents, by phone or email, that they have paid too much Council Tax and are due a refund. If you receive a phone call or message about a Council Tax refund and are asked for your card or bank details, it’s a scam. Hang up the phone immediately. If you receive an email or text message, delete it. Report scam messages or emails to the police on the Action Fraud website. Contact your bank immediately if you have already given out your bank details or think someone has used your details fraudulently. If you think you are due a refund contact the Council Tax team directly.
View your account online and sign up for paperless billing
You can now view your Council Tax account online and opt-in for paperless billing for a fast, secure and environmentally friendly way to receive your Council Tax bills. Read the access my account page for more details.
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