8th August 2023
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Local Gov IT
1. Please list the last two ITSM solutions utilised within your organisation since 2010 (not including the currently utilised solution)?
2. Between what years were these in usage?
3. What were the principal drivers behind the decision to change?
Northgate Managed Service
ITSM was part of Managed Service package provided to Wokingham by Northgate.
IT support services brought in-house. Hornbill selected as ITSM solution.