What is anti-social behaviour?
Anti-social behaviour is when someone acts in a way which is unreasonable and:
- causes, or is likely to cause harassment, alarm or distress to another person
- causes housing related nuisance and annoyance
- is detrimental to the quality of life of those in the locality
- causes damage to the environment or creates a hazard to health
Report anti-social behaviour
Please provide as much information as possible by emailing asb@wokingham.gov.uk. There is no need to call because officers will receive emails while they are on duty.
The best method is email to the address above. For those who do not have access to email, you can phone the council’s main number 0118 974 6000 - after 5pm and at weekends you will be given the out of hours emergency number - call handlers will then take the details and email the team. It is therefore quicker to email the team direct.
The ASB Team's hours of operation are 8am to 6pm on weekdays; 10am to 6pm on Saturdays and 1pm to 9pm on Sundays. In addition, the Team works from 6pm on Friday and Saturday evenings until 2am the next morning.
To report a complaint online please follow the button below and select the Noise and Nuisance complaint form on the left hand menu.
Submit a report
What happens next
On receipt of your report, we will determine the relevant action to take. We will keep you informed of the progress of your case.
In an emergency call 999
In the event of an emergency always call 999
Report criminal behaviour
To report criminal behaviour, call the police non-emergency number directly on 101 or online on the Thames Valley Police website.
Frequent antisocial behaviour
If you're experiencing frequent antisocial behaviour
Contact your Police and Crime Commissioner
If you have any concerns about community safety, email your Police and Crime Commissioner (Matthew Barber) at pcc@thamesvalley.pnn.police.uk or send him a tweet. Find out more about Matthew Barber on the Thames Valley Police and Crime Commissioner website
Neighbourhood Action Groups
Visit the following websites for more details about local Neighbourhood Action Groups:
Advice about staying safe
Free safety tips and a helpline are available from the Suzy Lamplugh Trust website.
How we can help
If you are the victim of antisocial behaviour, we will work with you to create an action plan. We will tell you clearly what we can and cannot do to help.
Read about recent decisions relating to enforcement policy.
Anti-social behaviour team aims
Respond to and investigate complaints from the public and determine and implement effective courses of action about the following issues - these are examples and not an exhaustive list
- Domestic noise nuisance, such as loud music
- Noise and dust from construction sites, including large scale DIY such as extensions
- Unauthorised street trading or charity collections
- Unauthorised distribution of leaflets and flyers
- Burning of rubbish (either trade or domestic bonfires)
- Littering and fly tipping
- Breaches of waste management by commercial premises
- Poor management of domestic waste, such as bin stores and refuse accumulation in rented premises
- Pests causing a public nuisance
- Abandoned vehicles, bicycles, shopping trolleys, caravans
- Nuisance vehicle use, eg car meets, car repairs or sales
- Fly posting and unauthorised advertising (eg banners and A Boards)
- Premises which should have a licence but are unlicensed, eg HMOs and other premises (as a result of information gathered whilst undertaking duties)
- Breaches of conditions attached to licensed premises (when tasked by licensing team)
- Unauthorised encampments
- Neighbourhood nuisance where there is an impact on the wider community (or when tasked by Housing Services)
Anti-social behaviour team methods
- Speak to and liaise with members of the public to change behaviour by persuasion
- Invoice for the recovery of costs where possible in relation to clearance of dumped items or rubbish
- Conduct investigations aimed at detecting non-compliance with legislation
- Enforce legislation in relation to anti-social behaviour, by collecting evidence, preparing reports and attending court, where necessary, in particular in relation to complex cases which may require financial penalties or prosecution, premises closure orders or other statutory powers available
