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Report problems with street lights and lit bollards

Report problems with streetlights and lit bollards

Urgent faults that require attention within 2 hours

An example of an urgent fault would be If a streetlight, illuminated sign, or bollard is in a dangerous condition that it could potentially cause injury, these could be:

  • A streetlighting column has been struck by a vehicle.
  • A part has fallen off / hanging.
  • There are exposed electrical cables.

To report an urgent issue that requires immediate attention please call:

  • Monday to Friday 9am to 5pm, call 0118 974 6000 and select the 'highways' option 
  • Monday to Friday out of hours 5pm to 9am, weekends and public holidays, call  0800 212 111.

We aim to respond to urgent faults within 2 hours. If urgent faults are raised online, they may not be seen until the next working day

Non urgent faults

Reporting of non-urgent faults, for example a streetlight, illuminated sign or bollard that is out of light, a shield request or any other non-urgent issue can be completed using the link below.  To report the issue we will need: 

  • The location and number of the streetlight, illuminated sign, or bollard
  • A brief description of the issue   

Report a fault

We aim to respond to non-urgent faults within 28 days.

We will try to repair the light on the first visit, however, it may take longer if:

  • There is a fault with the power supply,
  • There are access problems.

To report multiple faults you'll need to create a report for each one.

To track an existing report

On the street lights and bollards map select track a fault and enter the reference number.

Alternatively, make a general highways enquiry.

Find out more about streetlights

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