If you're reporting an urgent issue that requires immediate attention call:
0118 974 6000 and select the 'highways' option 9am to 5pm Monday to Friday
0800 212 111 out of Hours - Monday to Friday 5pm to 9am, weekend days and public holiday
An urgent issue is defined as something that is very likely to present an imminent threat to life or serious injury, or serious damage to property.
We aim to respond to urgent issues within 2 hours.
You can report:
- Grit bins which need refilling
- Damaged grit bins
To report problems you'll need:
- The location
- A brief description
Click the grit bin icon on the map.
Report problems with grit bins
To report multiple faults you'll need to create a report for each one.
How we respond to problems
We aim to repair faults and refill bins within 28 days.
During busy periods repair and refill times might be longer.
We do not provide grit bins on a primary salting routes.
Gritting and snow clearance
Go to the gritting and snow clearance page to find out about:
- Gritting routes
- How and when we grit roads
- Snow ploughing
- How to sign up for updates